Shipping Policy

Last updated: September 24, 2026

Thank you for shopping with Folgen Volleyball Apparel! We want to make getting your order as easy and transparent as possible.

Order Processing

Most in-stock orders are processed and prepared for shipment within 2–4 business days after your order is placed.

Business days do not include weekends or holidays.

During product launches, sales, tournaments, collaborations, or other high-volume periods, processing may take slightly longer. If we expect a significant delay with your order, we will do our best to communicate that with you.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on your order and delivery location.

Orders that meet any applicable free-shipping threshold shown on our website or at checkout will receive free standard shipping.

Any expedited or upgraded shipping options available for your order will be displayed at checkout.

Delivery Estimates

Delivery estimates shown at checkout begin after your order has been processed and shipped.

Carrier delivery dates are estimates and are not guaranteed. Weather, carrier delays, holidays, customs processing, and other circumstances outside our control may affect delivery.

Once your order ships, you will receive a shipping confirmation with tracking information when tracking is available.

Incorrect Shipping Addresses

Please review your shipping address carefully before completing your order.

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, contact us as soon as possible. We will make every reasonable effort to update the address before the order ships, but we cannot guarantee that changes can be made once an order has entered fulfillment.

If an order is returned to us because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply to resend the package.

Lost, Missing, or Delayed Packages

If your tracking information shows unusual delays or you believe your package may be lost, please contact us.

We will help review the tracking information and, when appropriate, work with the shipping carrier to determine what happened.

A package being marked “delivered” does not always mean it has been permanently lost. We recommend first checking around your delivery location, with household members or neighbors, and allowing a short period of time in case the carrier marked the package delivered before final delivery.

If a shipment is confirmed lost or there is an issue attributable to Folgen or the carrier, we will evaluate the situation and work with you on an appropriate resolution.

Damaged Orders

Please inspect your order when it arrives.

If your package or item arrives damaged, contact us as soon as possible and include:

• Your order number
• A description of the issue
• Photos of the damaged item and packaging when possible

We will review the issue and work with you to make it right.

Preorders, Collaborations, and Limited Releases

Some Folgen products may be offered as preorders, collaborations, event merchandise, or limited releases.

These products may have different production and fulfillment timelines than our regular in-stock merchandise.

Estimated shipping or pickup dates will be listed on the applicable product page whenever possible.

Because preorder production timelines may change, any dates provided are estimates unless specifically stated otherwise.

If an order contains both an in-stock item and a preorder item, the products may ship together when the preorder is ready unless otherwise stated.

Event or Local Pickup

Certain products or collaborations may offer pickup at a specific tournament, event, or other designated location.

When event pickup is available, the applicable product page or checkout option will provide pickup details.

Customers who select event pickup are responsible for picking up their order during the stated pickup period.

If you are unable to pick up your order, please contact us so we can discuss available options. Additional shipping charges may apply if the order needs to be mailed instead.

International Shipping

International shipping availability and rates are displayed at checkout.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated.

Customs processing may delay delivery, and Folgen Volleyball Apparel does not control customs processing times.

Returns

Shipping related to returns and exchanges is governed by our Return & Refund Policy.

Please review that policy for information regarding return shipping costs, exchanges, damaged products, and refunds.

Questions

If you have questions about your order or shipment, please contact:

Folgen Volleyball Apparel
Stroh’s Services LLC
Email: mostro9633@gmail.com
Website: folgenvb.com